Maintenance Request

Maintaining Your Home

At Edgewood Village, we do our best to ensure a convenient and comfortable lifestyle. In order to meet these needs for each resident, Edgewood Village maintains a central maintenance request hotline. Please notify staff of all maintenance concerns as soon as possible.

All repair requests must be called into the repair hotline at (330) 376-9990.

Hotline Hours of Operation

Monday — Friday
8:00 a.m. — 4:30 p.m.

Service representatives will take your information and your repair request and will process the work order with management. Non-emergency repair requests are processed on a first-come, first-served basis.

In most cases, Edgewood Village staff will complete the repairs; however, some repairs will require using an outside repair service. Staff will advise if someone is required to be at home in order for the repair service to be completed.

Be prepared to provide the following information to the service representatives on the hotline:
  1. Your name
  2. Address
  3. Telephone number
  4. A short description of the problem (please be as specific as possible)

Emergency Situations

If an emergency situation occurs outside of regular business hours, on weekends or during a holiday, you may still call the hotline at (330) 376-9990 for assistance. Your call will be forwarded to an answering service that will process the emergency call. Non-emergency situations will not be processed by the answering service during off hours and will need to be called in to the hotline on the next business day.

The following are the only emergency situations that should be called in to the Hotline answering service during off hours:
  • Gas leaks — open all doors and windows, call Dominion East Ohio at 1-877-542-2630 and then call the hotline
  • Fire or explosion — first call the Fire Department (911) and then call the hotline
  • Power failure to the entire dwelling and/or building
  • No heat (cold weather)
  • Broken or frozen water lines or severe water leaks
  • Raw sewage backup
  • Unusable exterior door or lock
  • Elevator not working
  • Broken windows in common area of high-rise buildings or community buildings only
  • Trash chute stoppage in high-rise buildings
  • Hot water tank leaks (severe)
  • Major structural damage to an Edgewood Village building or unit
  • Major toilet stoppage (if there is only one toilet in unit)